Privacy Policy

LOVE BURNS respects your privacy and is committed to protecting your personal information.

What we collect

When you visit our website or make a purchase, we may collect:

  • Your name, email address, phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party providers)

  • Website usage data (via cookies and analytics)

How we use your information

We use your information to:

  • Process and deliver orders

  • Communicate with you about purchases, updates, or promotions

  • Improve our website, products, and customer experience

  • Comply with legal obligations

Third-party services

We use trusted third-party platforms such as Squarespace, payment processors, and email marketing tools. These providers only access your information as necessary to perform their services.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can disable cookies via your browser settings if you prefer.

Your rights

Under Australian Privacy Law, you have the right to access, correct, or request deletion of your personal information.
To make a request, contact us at: info@loveburns.com.au

Updates

We may update this policy from time to time. The latest version will always be available on our website.

TERMS & CONDITIONS

By accessing or purchasing from LOVE BURNS, you agree to the following terms.

Products & pricing

All prices are listed in AUD. We reserve the right to update pricing, product descriptions, or availability at any time without notice.

Orders

Once an order is placed, you’ll receive a confirmation email. We reserve the right to cancel orders due to errors, suspected fraud, or stock issues. If this happens, you’ll be refunded in full.

Shipping

Shipping times are estimates and may vary due to circumstances beyond our control. LOVE BURNS is not responsible for delays caused by postal services or customs.

Returns & refunds

Our Returns Policy forms part of these Terms. Please review it before purchasing.

Intellectual property

All content on this site — including text, imagery, branding, and product names — is the property of LOVE BURNS and may not be copied or used without permission. Yes, even the edgy stuff.

Liability

Our products are intended for home fragrance use only. LOVE BURNS is not responsible for damage or injury caused by misuse of products or failure to follow care instructions.

Governing law

These Terms are governed by the laws of Australia.

RETURNS & REFUNDS POLICY

We want you obsessed — but we also play fair.

Change of mind

Due to the nature of candles and home fragrance, we do not accept returns for change of mind.

Faulty or damaged items

If your item arrives faulty or damaged, please contact us within 7 days of delivery with photos and your order number.

In line with Australian Consumer Law, you are entitled to a repair, replacement, or refund for major faults.

Refunds

Approved refunds will be processed to your original payment method.

SHIPPING POLICY

Processing times

Orders are typically processed within 2–4 business days.

Shipping locations

Currently shipping within Australia only.

Delivery times

Delivery times vary depending on location and carrier. Once dispatched, you’ll receive tracking details.

Lost or delayed parcels

If your parcel is delayed or missing, contact us and we’ll help investigate — because ghosting customers isn’t our thing.